Mail: Suites 3201-07, 32/F, Tower 5, The Gateway, Harbour City, Tsim Sha Tsui, Kowloon, Hong
Kong
Within 7 calendar days upon receipt of your written complaint, an acknowledgement
letter will be sent to you (No written acknowledgement will be sent for verbal complaints received and replied
on the same day).Within 30 calendar days from receipt of a written complaint, a final response
communicating the investigation result and resolution will be sent to you.If we need more time for the investigation, the expected date of final response will
be delivered to you within 30 calendar days after receipt of your complaint. A final response will be sent to
you within 60 calendar days.
